CoachRail Frequently Asked Questions

CoachRail is an innovative management platform designed to simplify your bus company’s daily functions. Real-time fleet tracking, quote creation, dispatch, and the ability to store all of your bus and driver information are just a few of our key features, all of which come together to simplify the way you manage your bus operations.

Pricing plans are constructed based on your company’s unique needs. Please call one of our representatives at 1-844-733-4377 for more pricing information.

CoachRail is designed to be user-friendly and efficient, not convoluted and confusing. Our developers work around-the-clock to constantly improve your experience. Our dedication to creating the best user experience combined with our reliable support staff makes switching to CoachRail an easy choice.

Customers will only notice how much easier it is to receive a quote, pay for trips, and keep up with their buses and drivers. CoachRail will seamlessly take over all of your customer operations for a smooth transition away from your old software.

You can continue to accept all forms of payment you’re used to accepting, including all major credit cards and personal checks.

Customers can input their payment information through CoachRail’s secure portal (through authorize.net), send a check, or use a credit card over the phone. No matter how they pay, you can mark that they've done so to convert the quote into a reservation. 

Drivers can use the CoachRail app to navigate through their trips. This sends each driver’s location to you and to your customers. You can track the location of your drivers via your CoachRail software, and customers can track their buses via the CoachRail app.

With real-time tracking via the CoachRail app, customers won’t need to call their drivers while they’re on the road, thereby reducing the chance of an accident.

Yes! We can provide a free demonstration of the software upon your request.

Yes. You may complete a 30-day free trial of CoachRail’s software before you commit to a payment plan.

Because CoachRail is a cloud-based software, no installation is necessary. After signing up for a payment plan or initiating a free trial, you’ll be able to access your CoachRail software instantaneously.

Yes! Our support staff will help you seamlessly transition from your old software to CoachRail.

For the time being, no; however, we plan to incorporate this payment feature in the near future due to popular demand.

Our team is available for your support throughout regular EST business hours. If you require help outside of our business hours, please leave us a message and we will return your call as soon as possible.

No, you’ll never be locked into a long-term contract with CoachRail. We offer month-to-month payment plans, which you may cancel at any time.

All we need is 30 days’ written notice before you wish to terminate your subscription.

You’ll pay for your subscription on a month-to-month basis. Long-term contracts are not required.

CoachRail releases new updates free of charge one to two times per month. 

Since our software is cloud-based, all updates are automatically added to your desktop software--so it won't take you any time at all. If you're using the mobile app, check for updates in the app store. It shouldn't take long to download them. 

Your transition time will depend on your current company’s size and workload. Our experienced operations team will help you transfer your operations to CoachRail as quickly and as seamlessly as possible.

Yes. We use a secure portal login, for which you’ll create a unique username and password. We implement SSL technology to safely encrypt all data shared between you and your CoachRail software.

First, you'll need to accept the trip. Once you've accepted it, you have to assign a driver and a vehicle to the reservation. After that, all you have to do is complete the trip and we'll be able to pay you.

The referring company will pay you based on the agreed-upon rate and your payment terms.

Ready to get started using CoachRail?

Let us show you how easy it is with a free account.

Get Started or call us 1-844-733-4377